Karen Stack Executive Vice President & Chief Logistics Officer, Army and Air Force Exchange Service
Chief Logistics Officer
Karen Stack is an Executive Vice President & the Chief Logistics Officer for the Army & Air Force Exchange Service (Exchange) at its headquarters in Dallas, Texas. The Exchange is a non-appropriated fund entity of the Department of Defense. Established in 1895, the Exchange today is the 56th largest retail organization in the U.S. With annual revenue of $8.3 billion, the Exchange employs approximately 34,000 associates, including military personnel. In 2016, the Exchange produced $384 million in earnings, all reinvested into the military community.
The Exchange operates more than 2,700 facilities, including department and convenience stores, gas stations, restaurants, theaters, and other specialty retail businesses on military installations in all 50 states, five U.S. territories and 36 countries. Additionally, the Exchange operates an approximately $2.6 billion receivables credit card portfolio. In order to support combat readiness and provide foreign-based service members and their families with U.S. products, the Exchange also operates bakeries in Europe and Asia and water plants in Europe under six licenses from U.S. consumer goods companies, including Wonder Bread, Krispy Kreme and Culligan.
Ms. Stack received her Bachelor of Science degree from the University of the State of New York, and graduated in May 1998 with a Master of Science in Human Resources and Business from Amberton University in Garland, Texas.
Ms. Stack began her career with the Exchange in 1976 as a general clerk at the Giessen Distribution Center in Germany. She held various assignments at Fort Bliss, Texas, until her promotional transfer to Sheppard Air Force Base, Texas as an Exchange Services Manager. Ms. Stack remained in the Services field as Exchange Services Manager at Fort Sill, Okla., and later transferred to the Central Texas Area Contracting Office at Fort Hood, Texas. In 1986, she was promotionally reassigned to the Carswell Air Force Base, Texas Main Store. Ms. Stack was General Manager/Main Store Manager at Laughlin AFB, Texas, and then General Manager at Grand Forks AFB, N.D. In 1990, she volunteered for a one-year tour as Exchange Manager in Saudi Arabia during Operations Desert Shield and Desert Storm.
From Saudi Arabia, Ms. Stack returned to Grand Forks for one year as General Manager/Main Store Manager. She was then promoted to General Manager at Presidio of San Francisco, Calif. In 1992, Ms. Stack was transferred to the Exchange Headquarters in Dallas as the Business Program Manager for the Main Store Strategic Business Group. In December 1997, Ms. Stack became Vice President of the Southeast Exchange Region. She then became Vice President of the Eastern Region in August 2000. In March 2001, she began serving as VP for the Western Region, and in July of that year she was promoted to Senior Vice President for the same region.
In September 2001, Ms. Stack was named SVP for the Europe Region/SW Asia, where she immediately coordinated Exchange support for Operations Iraqi and Enduring Freedom. Drawing from her experience in support of operations in Saudi Arabia in the 1990s as well as Bosnia and Herzegovina (Operation Joint Forge) and Kosovo (Operation Joint Guard), Ms. Stack led the Exchange into Iraq with backpacks and footlockers overflowing with tastes of home in March 2003. In her tenure as Europe/SWA SVP, she oversaw contingency operations in up to 30 countries at any given time. Her team's efforts earned the Exchange the Army's Meritorious Unit Commendation, recognizing support to more than 300,000 troops.
Ms. Stack became the SVP for Sales Directorate in July 2004, and in July 2005 she returned to Western Region as SVP. She was named the SVP for Logistics in October 2012. In July 2014, she assumed the title of Chief Logistics Officer.
Her devotion and dedication to service has resulted in multiple accolades including: two Desert Shield and Desert Storm medals, three Operation Enduring Freedom and Operation New Dawn medals, the Exchange Exceptional Service Award, two Exchange Extraordinary Achievement Awards, six Exchange Superior Accomplishment Awards, and five Exchange Excellence Awards.