Your Benefits

Forms and Guides

Information on your health and dental plans is available at www.NAFHealthPlans.com. Listed below are a few highlights of the information available:

  • The home page includes an overview of most recent news related to the health plan.
  • The retiree page provides a wealth of information for pre-65 retirees and those over 65. It includes premiums, newsletters and information about the Medicare Advantage Plan.
  • The Wellness page provides several options for retirees not eligible for Medicare to improve their health. The options include the free Healthy Lifestyle Coaching Program, Health Incentive Program and more.

There’s much more information available on the NAFHealthPlan site to help you learn about your health plan.

Points of Contact

Exchange Benefits Branch

Open for calls starting at 9:00 am to 3:00 pm Central Time, Mon-Fri.

benefits@aafes.com  /  (800) 519-3381

Voicemail is also available day or night; please listen for prompts

For retiree questions on:
  • Group insurance (medical, dental, life)
  • Personal Accident
  • Retirement benefits
  • 401(k) questions

Addresse:

Exchange
Attn: FA-T / Benefits
PO Box 650428
Dallas, TX 75265-0428


Aetna Member Services (Non-MAPD)
  • (800) 367-6276
  • Medical / Dental Group Insurance Questions
  • Check on claims status
  • Help with finding a provider in your area.

Aetna Member Services (MAPD)
  • (800) 367-6276 Option #1
  • Medical / Dental Group Insurance Questions
  • Check on claims status

Fidelity Retirement Benefits Line

Northern Trust
  • Conus: call 1-833-748-1823 (this is a toll-free number)
  • Overseas 1-312-557-9700

Use "Web Passport" for online access and to make changes to pension information: www.northerntrust.com/bppweb. Once you receive your first pension payment you will be able to register on the website. The following changes can be made online as an immediate update:

  • Changing tax withholding on pension checks
  • Direct Deposit changes or enrollment
  • Address Change

Assistance with “Web Passport” and Password resets: 888-259-6835

If you are unable to access the Web Passport website, reach out to Northern Trust Participant Call Center for assistance on the following:

  • Changing tax withholding on pension checks
  • Direct Deposit changes or enrollment
  • General questions on your pension payment
  • Address Change
  • Assistance with enrollment in Web Passport
  • Password resets

If there are still questions after contacting Northern Trust, please email or call the HQ AAFES Retiree for assistance.

 

Additional Points of Contact:

 

The Hartford - Life Insurance
1-855-524-3038

Prudential Long Term Care (LTC)
1-800-732-0416

Aetna Long Term Care (LTC)
1-800-537-8521

Federal Long Term Care Insurance Program (FLTCIP)
1-800-582-3337

Aetna Home Page: http://www.aetna.com

TELADOC: http://www.teladoc.com/aetna (for Non-MAPD plans)

Available through the DoD NAF Health plan. Speak to a licensed doctor by web, phone or mobile app in minutes. Schedule appointments by visiting http://www.teladoc.com/aetna, by downloading the Teladoc app, or by phone at 1-855-835-2362 (1-855-TELADOC).

Social Security Online: http://www.ssa.gov

Useful Telephone Numbers

The following telephone numbers are provided as a convenience to members wishing to contact certain Exchange offices. Other numbers may be added if requested.

Hq Switchboard

(214) 312-2011

For Retirement and Group Insurance Benefits:

Exchange Benefit Branch Representatives (800) 519-3381

General Counsel

(800) 967-6067

Exchange Post

(214) 312-3831

Sales Tabloids

(800) 733-5142

For Exchange Privilege Card (DD2574)/ Retiree Common Access Card (CAC)

  • Dallas Area: Email HQHRO@aafes.com or call the HQ HR Office at 214-312-2612 to make an appointment for an Exchange Privilege Card/Retiree CAC
  • Non-Foreign Areas: Visit the local Exchange HR office for the Exchange Privilege card and the local post/base pass & ID office (or equivalent) for a Retiree CAC

Please ensure to bring your CAC/ privilege ID card as well as a valid Federal or State ID to renew your CAC and/or privilege ID card. If your CAC is expired, you will need to bring in two valid forms of Federal and/or State ID’s (such as a driver’s license, US passport, birth certificate, or original social security card).

Pentagon Federal Credit Union

Dallas Branch:
PenFed Credit Union-Dallas
3911 S Walton Walker Blvd
Dallas TX 75236
penfed.org
Phone Numbers
US Toll Free 800-247-5626
Spain +900-99-1013
Italy +800-876-204
Germany +0800-818-5360
UK +0800-89-1401
Overseas Direct 541-225-6700
Hours
Mon-Fri 0700-2300 Eastern
Saturday 0800-2300 Eastern
Sunday 0900-1730 Eastern
email: info@hq.penfed.org

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