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AAFES Benefits Branch
/ Points of Contact
Retirees: We are your Human Resources office!
(9:00 am to 3:00 pm, central time Mon - Fri)
benefits@aafes.com
/ 1-800-519-3381 / DSN 967-3183
< Voicemail is also available day or night; please
listen for prompts >
For retiree questions on: |
- Group insurance (medical, dental,
life)
- Optional insurance
(Personal Accident Ins., Long Term Care)
- Retirement benefits, policy
- 401(k) questions
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ADDRESSES:
HQ AAFES
Attn: FA-T/Benefits
PO Box 650428
Dallas, TX 75265-0428 |
HQ AAFES
Attn: FA-T/ Benefits
3911 S Walton Walker Blvd.
Dallas, TX 75236-1598 |
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Aetna Member Services
: 1-800-367-6276
- Medical/Dental Group Insurance Questions
- Request blank claim forms or provider directories
- Check on claims status
- Help with finding a provider in your
area.
Address to send in claims:
Aetna
PO Box 14586
Lexington, KY 40512-4586
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Fidelity Retirement Benefits
Line : 1-800-835-5098
401(k) questions
50 states and Puerto Rico Overseas 1 (508) 787-9494 (collect)
Net Benefits service: online account
information
Fidelity
Investments 401(k) site
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State Street:
- Changing tax withholding on pension
checks
- Direct Deposit changes or enrollment
- General questions on your pension
payment
- ADDRESS CHANGE
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CONUS:
call 1-877-247-2769
(this is a toll-free number)
OVERSEAS:
1-904-791-2246
E-Mail:
aafesclientserviceteam@citistreet online.com |
Prudential Long Term Care (LTC) :
1-877-893-3306
- to apply for coverage through evidence of
insurability (proof of good health)
- to increase coverage level
- to apply for Long Term Care benefits
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Useful Links
:
Aetna Pharmacy Services website
- order your Mail Order Pharmacy refills online!!
InteliHealth
- Consumer health info from Aetna and Johns Hopkins University and
Health System
Aetna
Home Page:
http://www.aetna.com
Aetna DocFind
( locates participating network doctors, hospitals and other medical
services and facilities, based on criteria you provide.): http://www.aetnaushc.com/directories/index.html
Fidelity
Investments Home Page: http://www.fidelity.com
- Fidelity
Investments 401(k) site
- goes straight to the 401(k)information. Also, with the Net
Benefits service, you can access your account information
online (sign up by calling at 1-800-581-5800).
Social Security Online:
http://www.ssa.gov
American
Association of Retired Persons Webplace: http://www.aarp.org
National Committee
for Quality Assurance Tips for selecting an HMO plan: (NCQA
is a non-profit group that assesses, measures and reports on HMO
plan quality issues): http://www.ncqa.org/consumer.htm
Adobe Acrobat Reader
- The free Adobe Acrobat Reader allows you to view, navigate, and
print PDF files across all major computing platforms. Some home
computer systems may already have this program installed from the
factory as part of a software package. If yours does not, visit this
site and download the free reader. This will enable you to obtain
files from many sites on the internet, including the IRS Forms and
Publications site.
http://www.adobe.com/prodindex/acrobat/readstep.html
IRS Forms and
Publications such
as:
- W-4: "Employee's
Withholding Allowance
- W-4P: "Withholding
Certificate for Pension or Annuity Payments
- Publication 554:
"Older Americans' Tax Guide"
- Publication 575:
"Pension and Annuity Income"
- Publication 590:
"Individual Retirement Arrangements - IRA's"
and many others. You can
search for forms/publications by number or date, and also order
forms for delivery by the U.S. Postal Service."
http://www.irs.ustreas.gov/prod/forms_pubs/index.html
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