|
EAP--New Benefit for AAFES Retirees
An Employee
Assistance Program (EAP) is a confidential counseling and
referral service that can help you and your family deal successfully
with life’s challenges. In AAFES, EAP services are provided by
Magellan Behavioral Health, a nationally recognized independent
consulting firm that has been in business since 1973. The EAP
provides:
- Face-to-face evaluations
and counseling at an office convenient to your home. All calls
and counseling sessions are confidential, except as specified by
law (e.g., when a person’s emotional condition is a threat to
themselves or others, or there is current, active abuse of a
minor child, and, in some states, spousal or elder abuse). No
one at AAFES will know if you use the program.
- Easy access to services
and crisis counseling 24 hours a day, seven days a week via a
toll-free telephone number.
We are
pleased to announce that AAFES retirees are now eligible to use the
EAP program at no charge. You can turn to the EAP for help with
anything that interferes with your personal life. Among other
things, your EAP can help you with:
Parenting
issues - Self-esteem - Alcohol,
drug, substance abuse - Legal concerns - Marital/relationship
problems - Anxiety/depression - Anger - Financial issues -
Coping with change - Grief or bereavement
- Call the EAP whenever
you need help sorting through what’s happening in your life.
- Call when you need a new
perspective on things.
- Call when you need help
identifying options and making an informed choice about what to
do next.
The EAP is
always there for you – even if it’s in the middle of the night
or on a holiday. You can call the toll-free number 24 hours a day,
seven days a week for information about seeing a clinician nearest
to you, or for crisis counseling. You and your dependents are
eligible for up to three (3) in-person, counseling sessions at no
charge. If further services are needed, you may be referred to
additional resources for help. Charges for these additional services
will be your responsibility, so be sure to check your benefits plan
for coverage.
FOR MORE
INFORMATION CALL THE EAP AT:
1-800-424-5988
contact Info for Overseas:
If you cannot access the toll-free number, you may call collect at
314-387-4700
Almost
every life event — the birth of a child, death of a loved one,
marriage and divorce, loss of employment, moving to a new home,
natural disaster, accidents and injuries, financial crises — may
involve a legal question or problem. According to an American Bar
Association survey, nearly 40% of American families each year
encounter a problem that could be helped with legal advice, but only
12% hire a lawyer.
Magellan
Behavioral Health, the company that provides AAFES Employee
Assistance Program (EAP) services, has enhanced its ability to
provide access to legal services. You or your eligible dependents
may call the dedicated EAP toll-free number and ask for legal
assistance. When you do, you will be transferred to a LawPhone
representative who will help you in one of two ways:
Telephone
Consultation-
If you would like to speak with a lawyer by phone, your call
will be routed to one in your state. The lawyer will work with you
to resolve your legal issue. There is no charge to you for this
telephone consultation however there is only a 30 minute initial
consultation per issue. If you need to call back on the same or a
different issue, you may speak with the same lawyer if you wish to
do so. Should the lawyer with whom you speak indicate that your
issue needs a face-to-face meeting, you will be referred to another
lawyer who provides the type of legal services you need, as
described below.
Face to
Face Consultation-
If you need a face-to-face meeting with a lawyer, LawPhone will
refer you to one who is part of its legal services network. LawPhone
maintains a network of over 5,000 law firms, with more than 12,000
lawyers. Your referral will be made according to your location,
language, and the nature of the legal issue. LawPhone will even
search outside its network for an appropriate lawyer, if necessary.
When you meet with this lawyer, your initial half-hour session is
provided at no cost to you. Any additional services are discounted
25% of the usual fee.
Lawyers who
provide either telephone or face-to-face consultations are
prohibited from providing legal advice to you and your covered
dependents on employment issues, personal business issues, second
opinions on legal advice given by another lawyer who is handling
your legal matters, or third party advice (e.g. "my mother’s
landlord," "my brother’s arrest").
Legal Forms
Available on their website (example: living will, power of attorney)
www.MagellanHealth.com.
We are pleased to announce
this enhancement to our EAP services and to make it available to
you, the AAFES retiree. We encourage you to call the EAP the next
time you have a legal question or concern.
return
to top
|
