1. AAFES retail stores will match a local competitor's current price on any identical stock assortment item for the customer who makes the price challenge.  "Identical" is defined as: same brand, same manufacturer, and same model number. For softlines, an identical item has to be the same size, color, brand and style.  Though advertised most heavily in main stores, it is important to remember that our We’ll Match It! policy applies to all AAFES retail stores, to include Shoppettes, Class Six, Car Care, and troop stores.  This applies to all items whether they are in stock or not.  An example of this would be tires that are line priced on the contract; we realize space is an issue and that most tires are ordered.  These types of orders would not be considered special orders.

2. AAFES retail stores worldwide will accept oral price challenges (based on the customer's word) on identical stock assortment items from local competitors.  Price differences up to $10 will be honored on the spot.  If price difference is over $10, local competitor ad is required. A local competitor is defined as a retailer doing business in the community where the exchange is located.   This includes Navy and Marine exchanges.

3. AAFES retail stores worldwide have a 14-Day Price Guarantee on any item originally purchased from AAFES and subsequently sold at a lower price by AAFES, or any local competitor.

4. AAFES retail stores worldwide will not accept price match challenges from any outside retail catalog or outside internet site.

5. AAFES retail stores worldwide will match pricing on identical items found in the Exchange Catalog or aafes.com. with the exception of the following categories: fine jewelry, collectible giftware, crystal and closeouts.  In addition, Special Orders and Exchange Mall are excluded.
 

EXCHANGE CATALOG and aafes.com

1. The Exchange Catalog and aafes.com will match a lower price (including shipping and handling) on any identical stock assortment item currently available for sale and delivery in the customer’s area from a local retail store’s online site.  "Identical" is defined as: same brand, same manufacturer, and same model number. For softlines, an identical item has to be the same size, color, brand and style. A local competitor is defined as a retailer doing business in the community where the customer is located.  This includes Navy and Marine exchanges.  Fine jewelry, collectible giftware, crystal, special orders and Exchange Mall concession sites are excluded.

2. The Exchange Catalog and aafes.com will match AAFES retail stores pricing on identical items found in the customer’s local Exchange. Normal shipping and handling charges will apply.  Fine jewelry, collectible giftware, crystal and special orders are excluded.

3. To receive the reduced price, the customer must email the price match information to catalog@aafes.com or contact us at 1-800-527-2345.

4. The We’ll Match It! Program does not apply to Exchange Mall concession sites.
 

PROGRAM EXCEPTIONS (PX/BX Retail, Exchange Catalog and aafes.com)

1. AAFES BX/PX Retail, Exchange Catalog and aafes.com will not match prices on refurbished goods, gray market items and unauthorized dealers.

2. AAFES BX/PX Retail, Exchange Catalog and aafes.com will not match Commissary, BXMart, PXMart, or CXMart prices.

3. Other exclusions include: bonus or free offers, clearance prices, and closeout prices.  Exclusions also include special orders service contracts, automotive labor and services, special order automotive parts, installation, delivery, or assembly services.  Other items include mail in rebates, instant “In-store” rebates, store coupons, double and triple coupon offers, flat percentage off items, and gasoline.  This also includes items advertised as special offers or promotions, free-with-purchase offers, limited quantity offers, bundled promotions and special financing.

4. In MCSS stores, official military clothing and accessories are excluded.

5. Any store selling tobacco cannot accept price challenges for sell prices that are below the cost to the exchange.

 6. Alcohol price challenges should only be accepted from within the state or district of the exchange.

Should you have a question concerning a price, as it compares to another reputable retailer, we will be more than happy to review and address any concerns. Please feel free to contact us at 1-800-527-2345 or email us.