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Customer/Store
Complaints
Whenever there is a customer
complaint on an item, store personnel are encouraged to notify QA.
We call such reporting "store-level QA feedback." Every
feedback report receives action to verify the complaint to assess
how widespread the problem is, and what corrective actions are
needed. This system is fast, friendly, and free of red tape. It
keeps QA tuned in to the quality of merchandise sold in the
PXs/BXs, and often results in redirection of QA inspection and
testing efforts.
Stores can contact us by using the "QA Feedback" form
on Outlook mail. In order to get to this form follow these steps:
- Open public folder on Microsoft Outlook
- Left click on "All Public Folders"
- Left click on "AAFES HQS-Dallas" folder
- Left click on "HQs Directorate" folder
- Left click on "SD" folder
- Left click on "SD-P" folder
- Left click on "SD-P/Q" folder
- Left click on "QA Feedback Form," fill out the form
and follow the directions for mailing it.
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