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The AAFES
Quality Assurance (QA) Program
is one of the best in the retail
industry. It provides a high-level of customer protection, in
support of the AAFES mission to provide high-quality goods.
The Quality Assurance mission is to provide
our customers with the highest possible level of consumer
protection for the full-range of merchandise offered by AAFES
worldwide. It is accomplished through four broad programs:
Inspection, Supplier Quality Assistance Program (SUPQAP), Product
Testing and Analysis, and Food and Drug Safety.
AAFES defines quality in terms of
"fitness for use", i.e., if an item is not fit for
intended use, then it is not quality item. Anything that
adversely affects appearance, serviceability, or salability of an
item is considered a defect. Safety of an item is an
integral part of quality because if an item is not safe to use, it
is not fit for use.
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