Your records may have not yet been digitized – multiple agencies affiliated with the U.S. Department of Veteran Affairs have been working tirelessly to digitize all U.S. military records, but they are not yet complete.
Your records may have been lost, misplaced or filed in error. For example, in 1973, approximately 16-18 million Official Military Personnel Files were destroyed by a fire at the National Personnel Records Center (NPRC). For more information about this fire and who it affected, please click here. In 1985, the United States Military began the conversion to digital files to prevent such a loss from happening again.
Finally, if you have been discharged recently, your information may not yet be available for use in this verification process.
If you are not found, you may submit your discharge paperwork for manual review. This process will take some research on the part of the VetVerify team. You will receive an email notification when the review is complete. To begin, go to VetVerify.org and submit a new verification form. Thank you for your patience and understanding.
The VetVerify customer service team is happy to assist you if you have any further questions.
- Call toll free: 1-844-868-8672
- Submit your questions via email to CustomerService@vetverify.org