Frequently Asked Questions
How often will I receive water deliveries?
We will make a delivery every two weeks. The only exceptions will be on selected holidays. In these instances, you will receive a double quantity of water delivered prior to the holiday to ensure you have enough water to last until your next scheduled delivery date.
Can I increase the number of bottles I receive per delivery?
Absolutely! You can contact Culligan Customer Service prior to your delivery date or ask your driver when he makes the delivery.
What do I do when it’s time to PCS?
Contact Culligan Customer Service at least 30 days prior to your PCS. We will arrange for pick up of the water cooler and provide you with your final billing.
Can I get home delivery without renting a cooler?
I live at a location where you do not deliver. Is it possible to rent a cooler and purchase my Culligan bottles from an Exchange Express or Gas Station?
Yes, call Culligan Customer Service for details.
How can I pay?
We accept Military Star Card or Major Credit Card (Visa, MasterCard, American Express, Discover), no check payments. You will receive your monthly statement before it is charged to your Military Star Card or credit card.
How do I contact you if I have questions?
Please use the information on the right to call, visit or email.
Do I have to be home to accept water deliveries?
No. As long as we have access to the stairwell of your building in order to deliver to your door step.
Are there a minimum number of bottles I have to purchase per delivery?
Is there a deposit on the bottle?
Yes, there is a $5 deposit on each bottle, which is credited to your account upon return of the empty bottle.
Culligan Water - Exchange - Gruenstadt
Unit 29804, Box 51
APO AE 09058 Culligan Water - Gruenstadt
Kirchheimer Str. 104
Phone: 00-800-Culligan (28554426)
You may call at any time to leave a message or use the email link below. We will reply within 2 business days.
Send Email Request to AAFESCulligan@aafes.com.
Mon - Fri: 0700 - 1700
German Holidays: Closed
U.S. Holidays: 0700 - 1700