Price Match Policy
The Exchange retail stores will match a local competitor's current price on any identical stock assortment item for the customer who makes the price challenge.
Program applies to all retail stores to include Express, Class Six, Car Care, Troop Stores and shopmyexchange.com. Some exclusion apply.
***CONUS facilities currently cannot price match online sites other than shopmyexchange.com.
****OCONUS Main Stores and OEF/OIF Contingency Sites are currently authorized to match the below select authorized retail websites:
- Local competitor: A local competitor is defined as a retailer doing business in the community where the Exchange is located, to include Sam's and Costco warehouse clubs, Navy, and Marine Exchanges. Shopmyexchange.com will price match select authorized online retailers.
- Current ad: A "local" competitor's current ad is defined as an ad that clearly shows inclusive current dates, and is sponsored by the retailer doing business in the community where the Exchange is located or one of the select authorized online retailers for shopmyexchange.com.
- Identical item: Item that has the same brand, manufacturer, features, size, color, and manufacturer's model number. For Softlines, item must be same brand, size, color, and style.
- In Stock (shopmyexchange.com): Item must be currently in stock at the select authorized online retailer's website at the time the request for the price match is made.
Exchange Retail Program
- The Exchange retail stores worldwide will accept a verbal price challenge on identical items from local competitors with the difference of $10 or less* (per item). Price differences up to $10 will be honored at any cash register. *Verbal price match may require validation by Management.
- The Exchange retail stores worldwide will accept a price match on identical items with a difference greater than $10. Customer must provide current ad from local competitor. If the customer does not have the ad, management can verify the price, terms and inclusive dates.
- The Exchange retail stores worldwide have a 14-Day Price Guarantee on any item originally purchased from the Exchange and subsequently sold at a lower price by the Exchange, or any local competitor.
- The CONUS Exchange retail stores will not accept price match challenges from any outside internet site.
- The Exchange retail stores worldwide will match pricing on identical items found on shopmyexchange.com with the exception of the following categories: fine jewelry, and closeouts, Special Orders, Exchange Online Mall Wireless Phones and Wireless Data Cards.
- shopmyexchange.com will match a lower price (including shipping and handling) from select authorized online retailers on any identical stock assortment item currently available for sale and delivery to the customer's area. Exceptions include refurbished items, used items, auctioned items, fine jewelry, closeouts, clearance, special orders and Exchange Online Mall concession sites.
- shopmyexchange.com will match the Exchange retail store pricing on identical items found in an Exchange retail store. Normal shipping and handling charges will apply. Fine jewelry, closeouts, clearance, special orders, and Exchange Online Mall concession sites are excluded.
- shopmyexchange.com has a 14-Day Price Guarantee on any item originally purchased from shopmyexchange.com and subsequently sold at a lower price by shopmyexchange.com, or select authorized competitors. The 14-Day Price Guarantee does not apply to Exchange Online Mall concession sites or special orders.
- To receive the reduced price the customer must contact our Customer Service Department.
- The We Price Match! Program does not apply to Exchange Online Mall concession sites.
Program exceptions for Exchange Retail and shopmyexchange.com:
- Exchange Retail and shopmyexchange.com will not match prices on auction sites, refurbished goods, gray market items and unauthorized dealers.
- Exchange Retail and shopmyexchange.com will not match Commissary prices.
- The following exclusions apply to stores and/or online Price Matches.
Other exclusions include: Fine Jewelry, Wireless Phones, Wireless Data Cards, contract mobile phone devices and associated plans, Dispensed Fuel, Official Military Clothing/Accessories, Clearance, Closeouts, Used/short dated product, Refurbished Items, Auction Sites, Resale, Garage Sale, Prices from third party Market place retailers, Market place retailers of competitors, third party sellers, Gray Market, Unauthorized Dealers, Bonus or Free Offers, Gift Card with Purchase, Free Gift with Purchase, Purchase with Purchase, Limited Quantity items, Doorbusters, Timed Events (i.e., 1 hour only event), Bundled Promotions, Percentage Off Items/Categories, Double/Triple Coupon Offers, Military Discounts, Pricing Errors, Mail-in Rebates, Instant In-store Rebates, Special Orders, Special Order Automotive Parts, Service Contracts, Automotive Labor and Services, Installation, Delivery Services, Assembly, Special Financing offers, Exchange Online Mall Concession Stores, Commissary and Tobacco Products (i.e. cigarettes, cigars, smokeless tobacco and e-cigarette products)
- Exchange Retail and shopmyexchange will not match prices from Thanksgiving Day through the Monday after Thanksgiving or one-day special events (i.e., Veterans Day)
- In Military Clothing stores, official military clothing and accessories are excluded.
- Local alcohol price challenges will only be accepted from local competitors that reside within the same state or District of Columbia.
- Price Match quantities are limited to one price match per identical item, per customer, per day for online to store price challenges at OCONUS Main Stores and OEF/OIF contingency Sites. Quantity limitations do not apply if price matching against local competitors.
Online retailers for ShopmyExchange.com are limited to
Navy/Marine Exchanges, Academy, Amazon, Auto Zone, Barnes and Noble, Bass Pro, Bath & Body Works, Bed Bath and Beyond, Best Buy. Cabelas, Crutchfield, CVS, Dell, Dicks Sporting Goods, Dollar General, Family Dollar, Home Depot, HP, JC Penney, Kmart, Kohl's, Lenovo, Lowes, Macy's, Michaels, Newegg, Nebraska Furniture Mart, Niemen Marcus, Nordstrom, Office Depot, O'Reilly Auto, Pep Boys, Petco, Petsmart, Sears, Staples, Target, Tiger Direct, Victoria Secret, Walgreens, Walmart, Wayfair, Sam's and Costco Warehouse Clubs.
Should you have a question concerning a price contact our Customer Service Department.