Exchange Quick Facts
Mission & Structure
The Army & Air Force Exchange Service's enduring mission is to make the lives of Soldiers and Airmen better through the goods and services we offer. The Exchange goes where Soldiers, Airmen and their families go to improve their quality of life through retail goods and services. Exchange earnings provide dividends to quality-of-life programs. The Exchange is part of the Department of Defense and is directed by a Board of Directors, responsible to the Secretaries of the Army and Air Force through the Chiefs of Staff. This year, the Exchange celebrates 121 years of service.
Be the preferred retail and services provider for the military family through extraordinary customer experiences and value pricing.
The Exchange funds 97 percent of its operating budget from the sale of goods and services. The remaining 3 percent of Exchange funding comes from appropriated funds; the vast majority of this support is devoted to overseas operations.
Sales and Dividends
One hundred percent of Exchange earnings support Soldiers, Airmen and their families. Roughly two-thirds of Exchange earnings are paid to Army MWR and Air Force Services programs. In the past 10 years (2005-2015), the Exchange has distributed more than $2.4 billion for MWR to fund quality-of-life improvements. The Exchange retains the remaining one-third of annual earnings to construct new stores, modernize regional distribution centers and upgrade its worldwide network to operate retail stores.
Family Serving Family
The Exchange is a major employer of military families. Approximately 27 percent of the Exchange’s nearly 35,000 associates are military family members; 10 percent are veterans; and 2 percent are active duty, Guard or Reserve personnel working part-time in Exchanges during their off-duty hours. In 2016, the Exchange was named a top Military Friendly Employer and a top Military Spouse Friendly Employer by Victory Media, publisher of G.I. Jobs and Military Spouse magazine. The Exchange was also named a Best for Vets employer in 2016 by Military Times.
The Exchange is responsible for more than 2,500 facilities in 33 countries, 50 states, five U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands, Northern Mariana Islands and American Samoa) and the District of Columbia. Facilities include 123 main stores, 168 Military Clothing stores, nearly 500 convenience stores (troop stores, Express locations, Class Six outlets), 164 specialty stores and 67 theaters. The Exchange has nearly 1,500 quick-serve restaurants such as Subway, Boston Market and Starbucks as well as more than 3,300 concession operations. The Exchange operates 49 contingency locations in Afghanistan, Kuwait, Iraq, Saudi Arabia, Jordan, Qatar, United Arab Emirates, Romania, Cyprus, Bosnia and Kosovo.
Military & Family Support
When military members deploy to remote locations around the world, the Exchange is with them, offering products and services to bring troops a taste of home. Since 9/11, more than 4,500 Exchange associates have deployed. Other Exchange support last year included outfitting 1.3 million troops with combat uniforms, serving 3 million school lunches to their children and operating 7 plants providing baked goods, bottled water and ice to overseas bases. Any American can support military members worldwide by sending gift cards through the Exchange by logging on to shopmyexchange.com or calling 800-527-2345.
Who We Serve
The Exchange not only supports active-duty service members, but also military retirees and families. In fact, 49 percent of Exchange customers are military family members; 22 percent are retirees; 11 percent are Guardsman/Reservists and 7 percent are civilians.
Online at shopmyexchange.com, the Exchange offers products in every category and the same national brand merchandise found in brick-and-mortar stores. The Exchange's online assortment is updated continually, offering convenience for those who don't live near a military installation. Online shoppers pay no sales tax and enjoy free delivery when using a Military Star Card or when their online purchases total $49 or more.