About the Exchange
The Army & Air Force Exchange Service remains a team of dedicated people committed to increasing the value of the Exchange benefit while continuing to give back to the military community. We have proudly served America’s armed forces since 1895. Our focus has been on delivering quality goods and services at competitively low prices with superior service. Visit Public Affairs or view these quick facts to learn more.
Our Vision and Mission
Our customers can enjoy exchange benefits in many ways, and in many places as 'We Go Where You Go!'
- Mission: We go where you go to improve your quality of life through the goods and services we provide.
- Vision: To be the preferred retail and services provider for the military family through extraordinary customer service and value pricing.
- Core Values: Family Serving Family, Respect Everyone, Courage to Use Good Judgment.
At war and in peacetime, the Exchange provides Soldiers and Airmen with the services and merchandise they need to make their lives more comfortable. The Exchange also maintains services and support to family members and troops back home.
The Exchange returns earnings to the Army and Air Force to improve troops’ quality of life and to provide a dividend to support MWR Services programs. Roughly two-thirds of The Exchange earnings are paid to MWR/ Services programs each year.
The Exchange is commanded by a Director/Chief Executive Officer who reports to a Board of Directors. The Board of Directors membership is established by Joint Service Regulation AR15-110 / AFI34-201(I).
The Exchange operates 4,000 facilities, including department and convenience stores, restaurants, malls, movie theaters, gas stations and other specialty retail businesses on military installations. The Exchange’s operations span 50 states, four U.S. territories and 32 countries.
The Exchange is a major source of employment for members of the Army and Air Force Family. Approximately 31% of 43,000+ Exchange associates are military Family members. Another 1% of associates are military members working during off duty hours.