Your Benefits

Exchange Benefits Branch / Points of Contact

Retirees: We are your Human Resources office!

9:00 am to 3:00 pm Central Time, Mon - Fri  /  (800) 519-3381  /  DSN 967-3183 
Voicemail is also available day or night; please listen for prompts

For retiree questions on:
  • Group insurance (medical, dental, life)
  • Optional insurance (Personal Accident Ins., Long Term Care)
  • Retirement benefits, policy
  • 401(k) questions


Attn: FA-T / Benefits
PO Box 650428
Dallas, TX 75265-0428

Attn: FA-T / Benefits
3911 S Walton Walker Blvd.
Dallas, TX 75236-1598

Aetna Member Services:

(800) -367-6276

  • Medical / Dental Group Insurance Questions
  • Request blank claim forms or provider directories
  • Check on claims status
  • Help with finding a provider in your area.

Address to send inclaims:

PO Box 14586
Lexington, KY  40512-4586

Fidelity Retirement Benefits Line

(800) -835-5098

401(k) questions
50 states and Puerto Rico Overseas  1 (508) 787-9494 (collect)

Net Benefits service: online account information

State Street

Conus: call 1-877-247-2769
(this is a toll-free number)

Overseas: 1-904-791-2246

Use "MyPenPay" for online access and changes to pension information: State Street mails retirees a temporary password soon after retirement. Call them at one of the numbers above if you need help with Username or resetting Password.

  • Changing tax withholding on pension checks
  • Direct Deposit changes or enrollment
  • General questions on your pension payment
  • Address Change

Prudential Long Term Care (LTC)

(for questions on existing Prudential Long Term Care coverage)

Useful Links:

American Cancer Society - The offical sponsor of birthdays

Aetna Pharmacy Services website - order your Mail Order Pharmacy refills online!!

iTRIAGE - Research symptoms with iTriage symptom checker, locate a nearby doctor or healthcare facility using maps and turn-by-turn directions, create an account to track appointments. They also have a smartphone app; learn more at:

Aetna Home Page:

Aetna DocFind ( locates participating network doctors, hospitals and other medical services and facilities, based on criteria you provide.):

Fidelity Investments Home Page:

  • Fidelity Investments 401(k) site - goes straight to the 401(k)information. Also, with the Net Benefits service, you can access your account information online (sign up by calling at (800) -581-5800).

Social Security Online:

American Association of Retired Persons Webplace:

National Committee for Quality Assurance Tips for selecting an HMO plan: (NCQA is a non-profit group that assesses, measures and reports on HMO plan quality issues):

IRS Forms and Publications:
  • W-4: "Employee's Withholding Allowance
  • W-4P: "Withholding Certificate for Pension or Annuity Payments
  • Publication 554: "Older Americans' Tax Guide"
  • Publication 575: "Pension and Annuity Income"
  • Publication 590: "Individual Retirement Arrangements - IRA's

You can search for forms / publications by number or date, and also order forms for delivery by the U.S. Postal Service.

Useful Telephone Numbers

The following telephone numbers are provided as a convenience to members wishing to contact certain Exchange offices. Other numbers may be added if requested.

Hq Switchboard

(214) 312-2011

For Retirement and Group Insurance Benefits:

Exchange Benefit Branch Representatives (800) 519-3381

General Counsel

(800) 967-6067

Exchange Post

(214) 312-3831

Sales Tabloids

(800) 733-5142

ID Card, Privileges:

HR-S/H Servicing Personnel Office, (214) 312-6423
ID cards issued Monday-Friday, 0730-1000 hrs.

Exchange Federal Credit Union

Toll Free Service
North Americ (800) 452-7333
United Kingdom 0800-89-7490
Germany 0130-81-1187

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