Your Benefits

Exchange Benefits Branch / Points of Contact

Retirees: We are your Human Resources office!

9:00 am to 3:00 pm Central Time, Mon - Fri  /  (800) 519-3381  /  DSN 967-3183 
Voicemail is also available day or night; please listen for prompts

For retiree questions on:
  • Group insurance (medical, dental, life)
  • Optional insurance (Personal Accident Ins., Long Term Care)
  • Retirement benefits, policy
  • 401(k) questions


Attn: FA-T / Benefits
PO Box 650428
Dallas, TX 75265-0428

Attn: FA-T / Benefits
3911 S Walton Walker Blvd.
Dallas, TX 75236-1598

Aetna Member Services:

(800) -367-6276

  • Medical / Dental Group Insurance Questions
  • Request blank claim forms or provider directories
  • Check on claims status
  • Help with finding a provider in your area.

Address to send in claims:

PO Box 14079
Lexington, KY  40512-4079

Fidelity Retirement Benefits Line

(800) -835-5098

401(k) questions
50 states and Puerto Rico Overseas  1 (508) 787-9494 (collect)

Net Benefits service: online account information

State Street

Conus: call 1-877-247-2769
(this is a toll-free number)

Overseas: 1-904-791-2246

Use "MyPenPay" for online access and changes to pension information: State Street mails retirees a temporary password soon after retirement. Call them at one of the numbers above if you need help with Username or resetting Password.

  • Changing tax withholding on pension checks
  • Direct Deposit changes or enrollment
  • General questions on your pension payment
  • Address Change

For overnight changes to your record, at any time, use MyPenPay website as described above. If you can’t use the website, HQ can assist with a manual method, but – be advised – with this method it will take several weeks to get changes posted to your record. Please plan ahead. Contact HQ AAFES Retiree Benefits Call Center [800-519-3381 /] for assistance.

Prudential Long Term Care (LTC)

(for questions on existing Prudential Long Term Care coverage)

Useful Links:

American Cancer Society - The offical sponsor of birthdays

Aetna Pharmacy Services website - order your Mail Order Pharmacy refills online!!

Retiree Self Service, updated July 2018 - All retirees can now log on to access their electronic personnel file and work history (if electronic at time of retirement in 2000 or later), employee paycheck stubs (2003 and later), a Message Box from HQ Benefits, and important links.

Aetna Home Page:

Aetna DocFind ( locates participating network doctors, hospitals and other medical services and facilities, based on criteria you provide.):


Available through the DoD NAF Health plan. Speak to a licensed doctor by web, phone or mobile app in minutes. Schedule appointments by visiting, by downloading the Teladoc app, or by phone at 1-855-835-2362 (1-855-TELADOC).

Fidelity Investments Home Page:

  • Fidelity Investments 401(k) site - goes straight to the 401(k)information. Also, with the Net Benefits service, you can access your account information online (sign up by calling at (800) -581-5800).

Social Security Online:

American Association of Retired Persons Webplace:

National Committee for Quality Assurance Tips for selecting an HMO plan: (NCQA is a non-profit group that assesses, measures and reports on HMO plan quality issues):

IRS Forms and Publications:
  • W-4: "Employee's Withholding Allowance
  • W-4P: "Withholding Certificate for Pension or Annuity Payments
  • Publication 554: "Older Americans' Tax Guide"
  • Publication 575: "Pension and Annuity Income"
  • Publication 590: "Individual Retirement Arrangements - IRA's

You can search for forms / publications by number or date, and also order forms for delivery by the U.S. Postal Service.

Useful Telephone Numbers

The following telephone numbers are provided as a convenience to members wishing to contact certain Exchange offices. Other numbers may be added if requested.

Hq Switchboard

(214) 312-2011

For Retirement and Group Insurance Benefits:

Exchange Benefit Branch Representatives (800) 519-3381

General Counsel

(800) 967-6067

Exchange Post

(214) 312-3831

Sales Tabloids

(800) 733-5142

ID Card, Privileges:

HR-S/H Servicing Personnel Office, (214) 312-6423
ID cards issued Monday-Friday, 0730-1000 hrs.

Exchange Federal Credit Union

Toll Free Service
North Americ (800) 452-7333
United Kingdom 0800-89-7490
Germany 0130-81-1187

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