The primary mission of Quality Assurance Department is to ensure safe and high-quality merchandise in the Exchange supply chains to protect our customers and meet their expectations. We achieve this goal through a number of programs, which include inspections at the Exchange warehouses or supplier facilities, product testing and evaluation, regulatory compliance monitoring, product recall, and store-level quality feedback management.
We work closely with our suppliers, manufacturers, experts in military, and other stakeholders to ensure customers’ safety and satisfaction in our products. We expect all of our suppliers to ensure that their products offered for sale at the Exchange meet all applicable laws and regulations, industry standards, and the Exchange specific requirements. Additionally, we require our private label and direct import merchandise suppliers to meet and demonstrate their compliance with the Exchange’s Social Responsibility Policy and Labor Standards at their production facilities.
You may contact our Quality Assurance team at QAQuestions@aafes.com for any questions regarding our QA programs and requirements.