Leigh A. Roop Executive Vice President & Chief Human Resources Officer, Army and Air Force Exchange Service
Chief Human Resources Officer
Leigh Roop is an Executive Vice President & the Chief Human Resources Officer for the Army & Air Force Exchange Service (Exchange) at its headquarters in Dallas, Texas. In this capacity, she is responsible for leading and implementing Human Resources business initiatives on a global scale. The Exchange is a non-appropriated fund entity of the Department of Defense. Established in 1895, the Exchange today is the 61st largest retail organization in the U.S. With annual revenue of $8.6 billion, the Exchange employs approximately 35,000 associates, including military personnel. In 2017, the Exchange produced $376 million in earnings, all reinvested into the military community.
The Exchange operates nearly 2,700 facilities, including department and convenience stores, restaurants, malls, movie theaters, gas stations, and other specialty retail businesses on military installations in 49 states, four U.S. territories and 34 countries. Additionally, the Exchange operates an approximately $2.5 billion receivables credit card portfolio. In order to support combat readiness and provide foreign-based service members and their families with U.S. products, the Exchange also operates bakeries in Europe and Asia and water plants in Europe under six licenses from U.S. consumer goods companies, including Wonder Bread, Krispy Kreme and Culligan.
The Exchange provides troops with more than 1.1 million combat uniforms and serves more than 2.6 million school lunches to Warfighters’ children overseas every year. A major employer of Veterans and military spouses, the Exchange has hired more than 1,200 Wounded Warriors since 2010.
Ms. Roop completed her Master of Science degree at Amberton University in Garland, Texas. She received a Bachelor of Science in business management from the University of Maryland, College Park, Md.
Ms. Roop holds professional certification as a Senior Professional in Human Resources (SPHR) and a Certified Compensation Professional (CCP). She has completed specialized education programs from the University of Pennsylvania, Santa Clara University, Texas A&M University and the University of Arkansas.
Ms. Roop was born in South Korea and grew up in Fayetteville, N.C. She began her Exchange career as a Human Resources assistant in Stuttgart, Germany. Ms. Roop held a variety of Exchange positions, including Human Resources Manager in the Netherlands and at Fort Meade, Md., before being reassigned to Exchange headquarters in 1996. There, Ms. Roop served as a Policy Specialist, Recruiter and Career Manager. In 2000, Ms. Roop relocated to the Pacific as the Human Resources Manager of Yokota Air Base and Camp Zama, Japan, and was reassigned in 2002 to Okinawa, Japan. In January 2005, she returned to Exchange headquarters as Chief, Employee Relations and Field Support, responsible for managing Human Resources offices worldwide. Ms. Roop assumed the position of Vice President of Corporate University in 2008, Vice President of Policy in 2009 and Vice President of HR Operations and Support in 2010. She assumed the role of Vice President of the Human Resources Directorate from July 2011 to December 2013. She was named Chief Human Resources Officer in January 2014 and assumed the role of Executive Vice President in July 2014.