Paul Jen Chief Strategy Officer, Army & Air Force Exchange Service

Paul Jen is an Executive Vice President and the Chief Strategy Officer for the Army & Air Force Exchange Service (Exchange) at the organization’s headquarters in Dallas.

The Exchange is a non-appropriated fund instrumentality of the Department of Defense. Established in 1895, the Exchange is the 51st-largest retail organization in the U.S. With annual revenues of $8.5 billion, the Exchange employs approximately 25,000 associates, including military personnel. In the last 10 years, the Exchange benefit has provided $15 billion in value to the military community.

The Exchange operates more than 5,000 facilities, including department, convenience and military clothing stores, restaurants, malls, movie theaters, gas stations and other specialty retail services on military installations. The Exchange’s operations span the Nation, four U.S. territories and more than 30 countries. Additionally, the Exchange Credit Program manages a $2.2 billion credit card receivables portfolio.

A major employer of Veterans and military spouses, the Exchange has hired more than 2,100 Wounded Warriors since 2010 and 65,000 Veterans and military spouses since 2013.

Jen’s position is commensurate in rank to a member of the Senior Executive Service. Jen provides expertise and leadership in defining, analyzing and recommending enterprise-wide value creation strategies based on insights derived from data mining and analytics, the Exchange’s business practices, customer needs, and industry dynamics to create durable, long-term strategic advantages to fulfill the Exchange mission.

Jen earned a Master of Business Administration in Finance from Columbia University in New York City. He also earned a Bachelor of Arts from the University of California, Berkeley, double-majoring in Economics and Japanese. He was elected to Phi Beta Kappa at Berkeley and Beta Gamma Sigma at Columbia.

Jen has more than 30 years of strategic planning and turnaround management experience, working in a variety of industries, including retail, consumer goods, consumer finance and manufacturing. He began his Exchange career in June 2012 as Vice President of Enterprise Planning. He was named to his current position in May 2021.

Prior to joining the Exchange, Jen served in leadership positions at Macy’s, Barneys New York, Hanover Direct and Wise Foods. He also served as Deputy Restructuring Officer in the United States Bankruptcy Court, Southern District of New York, to restructure and develop a plan of reorganization for one of the nation’s leading estate jewelers.

As consultant at Booz Allen Hamilton, Jen advised numerous clients on strategic issues. He has also worked at Morgan Stanley in New York.