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Logistics
Description of Activities – For International and CONUS routing, Transportation Management System (TMS), Preferred Carrier, Vendor Compliance, Cross Dock, or Distribution Center questions please contact the Exchange Logistics Customer Service Department.
Logistics Customer Service Manager
3911 South Walton Walker Boulevard
Dallas, TX 75236
1-800-234-1204
Exchange Logistics Monthly Fuel Surcharge
Month |
Ave |
Percent |
1 May 2025 |
3.566 |
23% |
1 April 2025 |
3.583 |
23% |
1 March 2025 |
3.674 |
24% |
- Merchandise Exports - Europe
- Import Instructions
- Product Info Sheets
- TMS
- Additional Info
- DC Delivery
- Instructions for submitting health certificates to the Exchange
- Health Certificate Templates: 9180-29 Meat Preparations
- Health Certificate Templates: 2630-9 Fresh Poultry and Eggs Transit
- Health Certificate Templates: 2630-9 Meat Products
- Health Certificate Templates: 9180-26 Fresh Meat
- Health Certificate Templates: Dairy Products
- Import invoice requirements with sample invoice (updated 1/31/2013)
- Importing with the Exchange – info for non-clothing vendors (updated 8/11/08)
- Importing with the Exchange – info for clothing vendors (updated 8/11/08)
- Carton Marking details
- Microwave information sheet
- FDA Form 2877 for microwaves
- Knit to shape definition
- MID information letter
- GSP Certificate
These forms are in Microsoft Excel format.
- OTM Cloud Login / Logout
- OTM Change Your Password
- OTM Unable to Access Your Account
- OTM Session Expired
- OTM Order Release Training Instructions
- OTM Order Release Training Video
- OTM Modify Released Order
- OTM Search / Release Order Base Ship Unit
- OTM Search / View Order Base
- OTM Search / View Order Release
- OTM Search Shipments
- TMS Onboarding Questionnaire
- ServiceNow: How to Register
- ServiceNow: How to Submit a Ticket
- ServiceNow: How to Navigate the Site
- Transportation ServiceNow Guidance
- OTM GEN2 New URL Notice
- How to Register for the ServiceNow CSM Portal
- How to Submit a Transportation Case in ServiceNow CSM
- Labeling Requirements for Acceptance of Outbound International Mailing of Packages Containing Lithium Batteries (posted 9/20/21)
- USPS Military Mail Guide
- Stamps.com Vendor Training
- Stamps.com Military Zips+4 (posted 9/20/21)
- Potential American Port Strikes (posted 8/6/12)
- Exchange Transportation Quote Request Form (posted 6/21/12)
- Hazardous Shipments Moving by Federal Express (posted 8/2/10)
- Consolidation Center Closings (posted 7/21/10)
- Additional documentation requirements for vendors shipping to the United States from Egypt or Jordan
- How to Ship FedEx Ground Collect to the Exchange
- Exchange Approved Carriers (Small package / Less than truckload / Truckload)
- Logistics Partners Forum 10 Oct 2008
- Quarantine Requirement on Wood Packing Materials of imported cargoes into Japan
- Exchange Routing Flow Chart
- Pallet & Wood Packing Material
- CT-PAT Container Seal Compliance
- International Routing Instructions
- Use of APO Addresses
- Routing Info
- Pallet & Wood Packing Material ( English version )
- Pallet & Wood Packing Material ( Japanese version )
- TMS
- FOB Analysis Form
* Last two forms are in Microsoft Excel format.
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Military Exercises and Contingencies
Click here if you require information regarding support for Military Exercises or Contingencies.