Chad Lucas Chief Information Officer, Army & Air Force Exchange Service

Chad Lucas is an Executive Vice President and the Chief Information Officer for the Army & Air Force Exchange Service (Exchange), at its headquarters in Dallas, Texas.

The Exchange is a non-appropriated fund instrumentality of the Department of Defense. Established in 1895, the Exchange is the 51st-largest retail organization in the U.S. With annual revenues of $8.5 billion, the Exchange employs approximately 25,000 associates, including military personnel. In the last 10 years, the Exchange benefit has provided $15 billion in value to the military community.

The Exchange operates more than 5,000 facilities, including department, convenience and military clothing stores, restaurants, malls, movie theaters, gas stations and other specialty retail services on military installations. The Exchange’s operations span the Nation, four U.S. territories and more than 30 countries. Additionally, the Exchange Credit Program manages a $2.2 billion credit card receivables portfolio.

A major employer of Veterans and military spouses, the Exchange has hired more than 2,100 Wounded Warriors since 2010 and 65,000 Veterans and military spouses since 2013.

Mr. Lucas’ position is commensurate in rank to a member of the Senior Executive Service. Mr. Lucas provides leadership, technical vision and oversight of information technology strategies to support the Exchange’s organizational initiatives and goals.

Mr. Lucas earned a Master of Business Administration in Strategic Leadership from the University of Dallas in 2011. In 2001, he earned a Bachelor of Business Administration in Management Information Systems from Texas A&M University.

Mr. Lucas is a native of Dallas. He began his Exchange career as a computer programmer at Exchange headquarters. Since that time, Mr. Lucas has held a variety of Exchange positions, including Midrange Programmer, Application Systems Analyst, Systems Analyst Lead, Application Program Manager, Infrastructure Support Manager, Director of IT Operations and Vice President, Chief Information Security Officer. In May 2020, he was promoted to Senior Vice President & Chief Information Officer. He was named to his current position in April 2023.

Mr. Lucas’ performance over his career has earned him multiple Excellence, Superior Accomplishment and Thanks awards.