Customer Complaint Procedures

Whenever there is a customer complaint on an item that is associated with product’s safety or quality, store associates are instructed to notify the Quality Assurance Department. A form called Store-Level QA Feedback Report is then completed by store personnel. These feedback reports are investigated, assessed for scope of the problems, and actions are developed to resolve the issues, through concerted efforts from the QA Department, buyers, suppliers, and manufacturers. With this reporting system in place, QA remains in tune with the quality of merchandise sold in the Exchange stores.

If you are a customer and would like to address a concern or complaint related to our stores and / or the merchandise, please contact store associates or go to the Exchange’s Customer Service website to provide your concern or feedback.