Customer Complaint Procedures

Whenever there is a customer complaint on an item, store personnel are instructed to notify the Quality Assurance Department. A report is then created called Store-Level QA Feedback. Each feedback report is verified, assessed for scope of the problem and corrective actions are developed to resolve the issue.

With this system in place, QA remains in tune with the quality of merchandise sold in the Exchange stores and continues to improve inspection and testing methods.

Report a Complaint

Store Personnel

Please access the Store-Level QA Feedback Form via the employee portal and complete the form provided.


If you are a customer and would like to address a concern or complaint related to our stores and / or the merchandise, please contact Customer Relations.

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